9bdtk Privacy Policy – How We Handle Your Data

9bdtk operates as a Bangladesh-focused online gaming platform, providing services including cricket betting, live casino, slots, and crash games. As part of delivering these services to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all eight divisions of Bangladesh, 9bdtk collects and processes certain personal data. This Privacy Policy sets out in full the data practices of 9bdtk, including the types of data collected, the purposes for which that data is used, the circumstances under which it may be shared with third parties, and the rights available to players regarding their own personal data.

9bdtk takes data protection seriously. Player data is never sold to third parties for commercial marketing purposes. We do not share personal data except as described in this policy. All personal data held by 9bdtk is stored using industry-standard SSL encryption and access-controlled systems. If you have any questions about how your data is handled, contact us at [email protected].

1. Data We Collect

9bdtk collects personal data in the following categories. All data collection is limited to what is necessary for the purposes described in this policy:

2. How We Use Your Data

9bdtk uses personal data collected from players for the following specific and legitimate purposes only:

• Account creation, verification, and ongoing management — including KYC identity checks, age verification, and account security monitoring to protect against unauthorised access.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay — including transaction verification, fraud detection, and chargeback investigation where required.
• Delivering and improving the 9bdtk gaming experience — including personalising the game lobby, ensuring correct bonus crediting, and monitoring game platform performance and uptime.
• Providing customer support — responding to player queries, complaints, account access issues, and responsible gaming requests submitted via [email protected] or through the in-platform support channel.
• Complying with legal and regulatory obligations — including anti-money laundering (AML) checks, suspicious transaction reporting, and cooperation with any legally mandated investigation by relevant authorities.
• Administering promotions and bonus offers — verifying eligibility, tracking wagering requirement progress, and ensuring bonus terms are applied correctly for each player account.

3. Legal Basis for Processing

9bdtk processes personal data only where a valid legal basis exists. The primary legal bases on which 9bdtk relies are set out below:

4. Sharing Your Data

9bdtk does not sell, rent or trade personal data to third parties for their own commercial purposes. Personal data may be shared with third parties only in the following limited circumstances:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay) who need to verify and process financial transactions on your account. These providers process data solely for the purpose of completing your payment instructions and are bound by their own data protection obligations.
• Game software providers (including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Spribe, Ezugi) who need your session data to deliver games to your device. These providers act as data processors under contractual data processing agreements with 9bdtk.
• Identity verification and KYC service providers who process identity documents and biometric data submitted during account verification. These providers are engaged solely for compliance purposes and handle data under strict confidentiality agreements.
• Law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where 9bdtk is legally required to disclose personal data — for example, in response to a valid court order, anti-money laundering investigation, or fraud report.

Any third party with whom 9bdtk shares personal data is required to handle that data in a manner consistent with applicable data protection principles and is prohibited from using it for any purpose other than that for which it was shared. 9bdtk remains responsible for ensuring that data shared with third-party processors is handled appropriately.

5. Payment Data and KYC Verification

9bdtk collects payment reference data — such as your registered bKash or Nagad wallet number — solely for the purpose of processing deposits and withdrawals. 9bdtk does not store full payment card numbers or banking credentials. All financial data transmitted between your device and the 9bdtk platform is encrypted using SSL. Payment references are retained only for as long as required by applicable transaction record-keeping obligations and are not shared with any party other than the relevant payment processor.

KYC verification is a mandatory regulatory requirement for all 9bdtk accounts before withdrawals can be processed. During KYC, you will be asked to submit a copy of a government-issued identity document (such as a Bangladesh National Identity Card or passport) and proof of your registered payment method. KYC documents are processed by 9bdtk's verification partner under strict data handling protocols and are retained only for the duration required by applicable law, after which they are securely deleted.

6. Cookies and Tracking Technologies

9bdtk uses cookies and similar tracking technologies on its platform to enable core functionality, improve user experience, and support platform analytics. The following categories of cookies are in use:

• Essential cookies — required for the platform to function. These include session authentication cookies (keeping you logged in during your active session), security tokens, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to measure how players navigate the 9bdtk platform, which game categories are most visited, and where technical errors occur. Analytics data is aggregated and anonymised before analysis and is not linked to individual player accounts.
• Functional cookies — used to remember your platform preferences such as language settings, last-used game category, and responsible gaming tool configurations. These cookies improve your experience on return visits but are not strictly required for core platform access.

7. Data Retention

9bdtk retains personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. The following retention periods apply as a general guide: active account data is retained for the duration of your account; financial transaction records and KYC documentation are retained for a minimum of five years following account closure, in accordance with applicable anti-money laundering record-keeping obligations; gaming activity logs are retained for a minimum of three years; technical and device data is retained for up to 12 months from the date of collection.

When data is no longer required for its original purpose and there is no legal obligation requiring its continued retention, 9bdtk will securely delete or anonymise the data. Players may request confirmation of the data retention period applicable to their account by contacting [email protected].

8. Your Data Rights

As a 9bdtk account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] with your registered mobile number and a description of your request:

• 👁️

  Right of Access

  You have the right to request a copy of the personal data 9bdtk holds about you. 9bdtk will provide this within 30 days of a valid request, subject to identity verification.

• ✏️

  Right of Rectification

  You have the right to request correction of any inaccurate or incomplete personal data held by 9bdtk. Account details such as your registered name and contact number can be updated by contacting support.

• 🗑️

  Right of Erasure

  You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to 9bdtk's legal obligation to retain certain records — for example, financial transaction records required under anti-money laundering law cannot be deleted on request.

• ⏸️

  Right to Restrict Processing

  You have the right to request that 9bdtk restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you contest the lawfulness of processing.

• 📦

  Right to Data Portability

  Where processing is based on your consent or contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format. Contact [email protected] to make a portability request.

9. Data Security

9bdtk implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data transmitted between player devices and the 9bdtk platform; access controls limiting data access to authorised personnel only; secure, encrypted storage for KYC documentation and financial records; regular security audits and vulnerability assessments of the 9bdtk platform infrastructure; and incident response procedures to detect, contain and report data security breaches.

While 9bdtk takes all reasonable steps to protect your personal data, no platform can guarantee absolute security against all possible threats. Players are advised to use strong, unique passwords for their 9bdtk accounts, to keep their login credentials confidential, and to contact support immediately if they suspect their account has been compromised. Players are responsible for the security of the device from which they access the 9bdtk platform.

10. Protection of Minors

9bdtk is a strictly 21+ platform. 9bdtk does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and 9bdtk actively monitors for indicators that an account may be operated by a minor. If 9bdtk discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the account will be permanently closed. If you believe that a minor has registered a 9bdtk account or accessed the platform, please contact [email protected] immediately.

11. Changes to This Privacy Policy

9bdtk reserves the right to update or amend this Privacy Policy at any time. Where material changes are made to this policy — such as changes to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — 9bdtk will notify registered account holders via their registered contact details where reasonably practicable. The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the 9bdtk platform following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any changes.

12. Contact Us About Your Data

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which 9bdtk handles your personal data, please contact the 9bdtk data support team. All data-related requests are handled confidentially and responded to within 30 days of receipt. Please include your registered mobile number in all correspondence so that we can verify your identity before processing your request.